Your Global
Logistics Partner

Home
/
About Us

About the company

Reliable Logistics (RIC) was built to fix what people hate about shipping — delays, vague updates, and support that disappears when you need it most.

We started in Tirupur back in 2001. Since then, we’ve grown into a trusted courier and freight partner for individuals and businesses across South India, delivering to over 220 countries every single day.

From personal parcels to commercial cargo, imports to exports, we move shipments that matter — with real-time tracking, faster customs clearance, and people who actually pick up the phone when you call.

We offer door-to-door delivery, air and sea freight, B2B logistics, import express, and flexible shipping options that just work — without the stress, without the surprises.

Because that’s what delivery should feel like.

Vision

To become India’s most trusted logistics partner.
To make shipping across India and the world easy, smooth, and reliable.
To set the benchmark for fast, damage-free, end-to-end delivery services.
To keep the process simple for our customers, no matter how complex the shipment.
To turn everyday shipping into a service people can truly depend on.
To be the extended arm of every business, offering complete logistics support they can rely on.

Mission

To connect individuals and businesses through fast, affordable, worldwide delivery.
To eliminate the stress from shipping by offering real support and complete visibility.
To build scalable logistics solutions that grow with our customers’ needs.
To help local businesses go global by removing traditional barriers.
To stay proactive, responsive, and consistently ahead of customer expectations.
To deliver service that is not only timely but thoughtful, transparent, and reliable.
To act as a seamless extension of our customers’ operations by providing end-to-end logistics solutions under one roof.

25+

Years of Experience

5000+

Customers Worldwide

220+

Countries Presence

500+

Shipments every day

Goal

Expand our global network and service footprint
Improve customer experience across every stage of the shipment
Invest in automation and tools that make shipping faster and smarter
Build logistics processes that are cleaner, greener, and more efficient
Train and support a strong, service-focused team
Streamline operations to reduce delays and eliminate bottlenecks
Add new services that solve real shipping problems for both individuals and businesses
Upgrade our digital platforms for easier booking, tracking, and communication

Milestones

1996

The Beginning

We started off in the year 1996 as a franchisee in Tirupur, TN of a domestic courier called Big Guy Couriers Private limited, catering to Garment exporters as point to point services from South India to Mumbai and Delhi

2001

Sales Partnership

Got into an sales partnership with DHL Express in the year 2001 to cater the International courier requirements of our customers

2007

Expanding Partnership

Entered into a tie up with Hong kong based company for import from China and HK in the year 2007

2010

Chennai Office

Opened office in Chennai in the year 2010 to cater to Individual customers (C2C) and leather exporters

2012

Expanding Partnership

Became a authorised sales partner for TNT Express for all of South India in the year 2012

2014

Bangalore & Cochin Offices

Opened offices in Bangalore and Cochin in the year 2014 to cater to Kerala and Karnataka market, thereby covering all of TN,Kerala and Karnataka

2015

Global Partnerships

Strategic ties were planted with FedEx and Aramex to enhance global logistics.

2016

E-Commerce Logistics

COD, reverse logistics, and last-mile delivery were offered to support small and medium-sized enterprises.

2020

Seizing E-Commerce During the Pandemic

Expansion operated in all towns and cities in South India with contactless delivery and advanced tracking systems.

2021

Expanding Global E-Commerce

We have improved our express shipping to the US, UK, and Europe, thereby simplifying cross-border customs procedures.

2022

Duty Paid Services

Initiated duty-paid services to facilitate shipping for the growing expat community.

2023

Strategic Growth and Expansion

We have established new operations at key gateways to enhance global e-commerce efficiencies.

2025

Enhanced Reach with New Franchisees

All new franchise locations opened across South India to improve coverage and support business development.

Why choose RIC

Experience services that save you time, reduce complexity, and keep your business running smoothly. Our goal is to make every interaction simple, transparent, and effective. With years of expertise in the industry, we combine technology, and customer-focused service to deliver results you can trust.

Experience services that save you time, reduce complexity, and keep your business running smoothly

Our goal is to make every interaction simple, transparent, and effective. With years of expertise in the industry, we combine technology and customer-focused service to deliver results you can trust.

Customized Solutions

Every business is unique, and we design services that perfectly align with your specific requirements. Whether you need general services or specialized, niche solutions, we tailor our approach to meet your needs and drive exceptional results. No matter how complex your logistics or shipping needs are, we make it simple.

Direct Sales Partnerships with Global Leaders

As direct sales partners of global brands like DHL Express, FedEx, UPS, and Aramex, we offer premium international shipping and express delivery solutions for both exports and imports. With our direct presence in all 4 states of South India—Tamil Nadu, Kerala, Karnataka, and Andhra Pradesh—we ensure efficient, localized service backed by global reliability. This means faster, more reliable service without managing multiple accounts or carriers, all tailored to your business needs.

Complete Logistics Solutions Under One Roof

We offer a full range of logistics services, including international, domestic, and express cargo across India. With our strong partnerships with leading companies like Blue Dart, Delhivery, and Gati, we ensure your shipments are handled efficiently from start to finish—making logistics hassle-free and cost-effective. From small packages to large cargo, we streamline the entire process, so you don’t have to.

Tailored Services for Small and Medium E-Commerce Sellers

We understand the challenges faced by small and medium e-commerce sellers. That's why we offer customized services designed specifically for your needs, backed by advanced technology support. We provide flexible options like Cash on Delivery (COD) and reverse logistics, covering 19,000+ pin codes across India. Whether you’re just starting out or scaling up, we’ve got you covered with reliable, tech-driven solutions that help grow your business.

Experience services that save you time, reduce complexity, and keep your business running smoothly

Our goal is to make every interaction simple, transparent, and effective. With years of expertise in the industry, we combine technology and customer-focused service to deliver results you can trust.