Privacy policy

Privacy Policy

We respect your privacy. And we mean it.

At RIC, we understand that when you trust us with your personal information – whether it’s your name, address, or payment details – you expect us to keep it safe, use it responsibly, and never take that trust for granted.

This policy explains how we collect, use, and protect your information. It’s written to be clear and honest; no fine print, no legal jargon. Just the facts, with respect.

We follow the requirements under Indian law, including:

• The Information Technology Act, 2000
• The IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

1. The Data We Collect From You

When you use our services or visit our website, we may collect:

• Basic details like name, phone number, e-mail
• Shipping info such as pickup/delivery addresses, parcel details
• Payment info like UPI, card, or bank-related data (only processed securely – we don’t store it)
• Device info like IP address, browser, and pages visited (via cookies and tracking tools)

We only ask for what we actually need and nothing more.

2. How We Use The Data

We use your data to:

• Process your shipments
• Share delivery updates with you
• Support you with any issues or returns
• Improve our website and service experience
• Meet legal or security requirements

We do not sell your information. Ever.

3. Who We Share The Data With

We only share your data with partners and services that help us deliver to you – safely and efficiently.

• Courier and logistics companies for pickups and deliveries
• Payment gateways and banks to process your payments securely
• Customer support tools to help us respond to you quickly
• Analytics services that allow us to understand how visitors use our website and improve website availability
• Legal or government authorities as necessary under law, court orders, or regulatory agreements

We will also require any third-party suppliers to adhere to the data protection standards we outline, and limit their access to only the information they need.

4. Consent and Legal Basis

When you use our services or provide your information willingly, you consent to us collecting, storing, and using your information in accordance with this policy.

You may withdraw this consent at any time (except where processing is required by law or under a contract).

5. How We Store and Protect Your Information

We take your data security seriously. Our protection measures include:

• SSL encryption on all transactions and data transfers
• Secure cloud-based data storage with controlled access
• Role-based access control for sensitive data
• Employee confidentiality agreements and training
• Regular audits and vulnerability assessments
• Compliance with ISO/IEC 27001 security standards (where applicable)

Even with our best efforts, no online system can be 100% secure. If a data breach occurs, we will certainly inform affected users and act as required under Indian law.

6. What Are Your Rights

You have the right to:

• View your personal data
• Correct inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for data use, where applicable
• Object to certain data processing
• File a complaint if you believe your data is being mishandled

To exercise any of these rights, email us at admin@reliablelogisticsindia.net. We will respond within 15 business days.

7. Cookies & Tracking Technologies

We use cookies to:

• Remember your login and preferences
• Analyse the site usage
• Improve your experience

You are free to disable these cookies in your browser at any time; be aware that this may limit certain capabilities and performance of the website.

8. Children’s Privacy

We do not offer our services to children under 18 years old. We also do not knowingly collect personal information from children.

If you are a parent or guardian and you believe your child's information has been shared with us, please call us immediately, and we will promptly delete it.

9. Data Retention

We keep your data only as long as:

• It’s needed to provide services or support
• It’s required by financial or legal obligations
• You have an active account with us

After that, we safely delete or anonymise it.

10. Changes to This Policy

We may update this Privacy Policy from time to time because of new laws, technological changes, or improvements in our service to you.

Any major updates will be clearly shown on our website. You can find the current version on our website here at the top of this privacy policy page.

11. Contact Us

If you have any questions or concerns related to your personal data or this Privacy Policy, please contact our team. We will respond within 15 working days.

Email: admin@reliablelogisticsindia.net