Cancellation &
Refund Policy

Cancellation & Refund Policy

At RIC, we understand that sometimes things don’t go as planned. Whether your shipment needs to be paused, changed, or cancelled altogether — we’re here to help, not make it harder.

This policy explains how cancellations and refunds work, so you know exactly what to expect.

1. If You Need to Cancel a Shipment

You can cancel a shipment at any time before the item is picked up or dropped off.

• Cancelled before pickup/drop-off: You'll be entitled to a full refund, less payment gateway or processing fees (if applicable).
• Cancelled after being picked up/dropped off: If the shipment is already in motion, then unfortunately, it can’t be cancelled. But we’ll still support you if there’s a delivery issue.

2. How to Cancel

It’s easy. Just contact us through one of these ways:

• Through your RIC account or booking platform
• By calling our customer service team
• By visiting your nearest RIC branch

Once we process the cancellation, you’ll receive a confirmation via SMS or email.

3. The Refund Timeline

If you're eligible for a refund, here’s how it works –

• All refunds go back to you through the original payment method.
• Most refunds are processed in 5 - 7 working days.

If it's delayed, contact us, and we will check it out right away.

4. When Do Refunds Not Apply?

There are a few situations where refunds may not be possible. These include:

• Shipments already picked up or in transit
• Incorrect delivery information provided by the sender
• Packages containing restricted or prohibited items
• The package was unable to be delivered again due to recipient unavailability after numerous previous attempts.
• Customs duties, local charges, or local taxes will apply (international deliveries only).

We will always provide you with a reason, and if we are able to assist you in any way, we will certainly try to help you.

5. Service Concerns or Issues?

If you cancelled because of something that did not go right, such as a delay, missed pickup, or service issue, then please advise us of it. We take complaints seriously, and we will attempt to do the right thing.

Sometimes that means a refund. Other times, it might mean service credit or a better solution. Either way, you won’t be ignored.

Do you need help or further clarification on this?

• Call or WhatsApp us at +91 98431 36319
• Email: admin@reliablelogisticsindia.net
• Visit your nearest RIC branch
• Address: 19/2, 1st Street, Kumar Nagar East, Tiruppur - 641 603, Tamil Nadu, India.