Booking Guidelines

Pack your items securely using appropriate packing materials to prevent damage during transit.

• Use sturdy boxes or envelopes appropriate for your item's size and weight
• Wrap fragile items individually with bubble wrap or similar protective material
• Fill empty spaces with packing material to prevent items from moving
• Ensure all items are properly labeled and fragile items are clearly marked
• Refer to our International Courier Packing Tips for detailed instructions

Review our list of prohibited and restricted items to ensure compliance with shipping policies.

• Review our comprehensive list of prohibited and restricted items
• Ensure parcel contents comply with both our policies and destination country regulations
• Items prohibited or restricted by the destination country will not be accepted
• Contact customer support if you're unsure about specific items
• Different restrictions may apply for domestic vs. international shipments

Fill out the courier booking form with accurate and complete information.

• Provide accurate recipient's address including postal/ZIP code
• Enter your complete return address for any delivery issues
• Include detailed description of parcel contents for customs and security
• Double-check all contact information including phone numbers
• Ensure all required fields are completed to avoid delays

Select the appropriate courier service based on your delivery needs.

• Express Delivery: For urgent, time-sensitive shipments
• International Shipping: For deliveries to over 200 countries worldwide
• Domestic Shipping: For reliable nationwide delivery within the country
• Same-Day Delivery: For local urgent deliveries within hours
• Consider delivery time, cost, and any additional services required

Use our online shipping calculator to estimate costs based on your parcel details.

• Enter accurate weight and dimensions of your parcel
• Select your destination country and service type
• Review estimated delivery time and total cost
• Consider additional services like insurance or signature confirmation
• Ensure measurements are accurate to avoid cost discrepancies

Arrange convenient pickup or drop-off at designated locations.

• Schedule pickup from your location at a convenient time
• Or choose to drop off at one of our designated drop-off points
• Ensure your parcel is ready at the scheduled pickup time
• Have all required documentation prepared and accessible
• Confirm pickup/drop-off details via email or SMS confirmation

Receive your unique tracking number for real-time shipment monitoring.

• Tracking number provided immediately upon booking confirmation
• Use the tracking number on our Track & Trace system
• Monitor your shipment's status in real-time from pickup to delivery
• Receive automatic updates via email or SMS notifications
• Keep your tracking number safe for future reference

Insurance is compulsory for all shipments and must be arranged by the shipper.

• Insurance is mandatory for all domestic and international shipments
• Purchase adequate coverage based on your parcel's declared value
• Insurance protects against loss, damage, or theft during transit
• Different coverage options available based on shipment value
• Keep insurance documentation for potential claims

Double-check all booking details before final confirmation.

• Verify all addresses are correct and complete
• Confirm service selection matches your delivery requirements
• Review parcel information including weight and dimensions
• Ensure all necessary documentation is complete
• Check customs forms are properly filled for international shipments

Access our 24/7 customer support for assistance throughout the booking process.

• Customer Support team available 24 hours a day, 7 days a week
• Get assistance with booking process questions or concerns
• Receive help with documentation requirements
• Contact support for tracking updates or delivery issues
• Multiple contact methods available for your convenience